Terms of Service

1. Agreement to Terms

By accessing tanaflow.com or engaging Tanaflow's services, you agree to be bound by these Terms of Service. If you do not agree, do not use our website or services. These Terms constitute a legally binding agreement between you ("Client") and Tanaflow, operated by Rahim Mirzakhmetov, Almaty, Kazakhstan.

2. Eligibility

• Must be at least 18 years of age
• Must have legal authority to enter into contracts
• Must not be located in a jurisdiction where such services are prohibited

Our services are intended for business use (B2B) only.

3. Services Offered

• AI workflow automation
• Custom website development (Next.js, React)
• Business dashboards and analytics (Power BI, SQL)
• Finance process automation
• CRM and sales automation (GoHighLevel)
• Voice AI agents and chatbots
• Ongoing support and maintenance

Specific deliverables, timelines, and pricing are defined in individual Project Agreements or Statements of Work (SOW).

4. Payment Terms

All payment terms including pricing, deposit structure, milestones, methods, and refund conditions are negotiated individually and outlined in the Project Agreement or Statement of Work (SOW) signed prior to project commencement. No standard payment terms apply universally across engagements.

5. Project Delivery & Timelines

• Estimated timelines are provided in the SOW
• Timelines assume timely client feedback and content delivery
• Delays caused by client inaction may extend delivery dates
• We will communicate any timeline changes promptly

6. Client Responsibilities

• Provide accurate, complete information required for project delivery
• Respond to requests for feedback or approval within 3 business days
• Ensure you have rights to any content, data, or assets provided to us
• Use our services only for lawful purposes
• Not resell or redistribute our deliverables without written permission

7. Prohibited Uses

• Violate any applicable laws or regulations
• Build tools for illegal surveillance, spam, or fraud
• Infringe intellectual property rights of third parties
• Distribute malware, harmful code, or deceptive content
• Circumvent security measures of any system
• Engage in any activity that damages our reputation or infrastructure

8. AI Usage & Limitations

• AI outputs may contain errors and require human review
• We are not liable for decisions made solely based on AI-generated outputs
• We do not guarantee specific AI performance outcomes
• Clients are responsible for validating AI outputs before use in critical business decisions
• AI automation built for you remains subject to the terms of underlying AI providers

9. Intellectual Property

Our IP: All proprietary tools, frameworks, and methodologies remain Tanaflow's intellectual property.

Client IP: You retain ownership of all data and materials you provide. Upon full payment, you own final deliverables per the SOW.

AI Outputs: AI-generated content is assigned to you upon full payment.

Portfolio Rights: We may reference your project in our portfolio unless you request otherwise in writing.

10. Confidentiality

• Both parties keep confidential information private
• No proprietary business information disclosed to third parties
• This obligation survives termination for 2 years

11. Limitation of Liability

• Total liability shall not exceed the amount paid in the 3 months preceding the claim
• Not liable for indirect, incidental, or consequential damages
• Not liable for third-party service outages
• No guarantees of specific business outcomes (revenue, conversions, ROI)

12. Termination

By Client: 14 days written notice required. Fees for work completed to date apply per Project Agreement.

By Tanaflow: Immediate termination for breach, non-payment, or prohibited use. 14 days notice for retainer agreements.

Effect: All outstanding invoices become immediately due. Completed work delivered upon final payment.

13. Governing Law & Dispute Resolution

• Governed by the laws of the Republic of Kazakhstan
• Disputes resolved through good-faith negotiation first
• If unresolved within 30 days, submitted to mediation
• EU/UK client consumer protection laws apply where required

14. Changes to Terms

We may update these Terms at any time. Active clients will be notified of material changes via email. Continued use of our services constitutes acceptance.

15. Contact Us

Tanaflow · Almaty, Kazakhstan

Email: mirzahmetovraheem@gmail.com

Phone: +7 706 689 96 22

Website: tanaflow.com